Frequently Asked Questions

Our turnaround time can vary depending on several factors, such as the length and complexity of the text, the language pair involved, the level of expertise required, and the client’s desired deadline.

A translator usually translates 2000 words per day, but it always depends on the factors mentioned above.

At our company, we follow a multi-step process to ensure high-quality translations. This process typically involves translation by a qualified and experienced translator who is a native speaker of the target language, editing by a second linguist to ensure accuracy, clarity, and fluency, and quality assurance by a project manager or quality control specialist who checks the translation against the client’s specifications and requirements. We also ask for and incorporate client feedback to improve the quality of our translations and ensure client satisfaction in future projects.

BeTranslated has a policy for revisions and corrections to ensure that the client is satisfied with the final translation. If the client is not satisfied with the translation, they can request a revision or correction. We strive to address any issues or concerns that the client may have with the translation as quickly and efficiently as possible.

BeTranslated accepts a wide range of file formats for translation, including but not limited to:

• Microsoft Word (.doc, .docx)
• Microsoft Excel (.xls, .xlsx)
• Microsoft PowerPoint (.ppt, .pptx)
• Adobe Acrobat (.pdf)
• Adobe InDesign (.indd)
• HTML (.html, .htm)
• XML (.xml)
• Plain text (.txt)

Additionally, BeTranslated can also work with files in less common formats or those specific to certain industries, such as software localization files (.resx, .po), subtitle files (.srt, .sub), and CAD files (.dwg, .dxf).

If you have a file format that is not listed here or are unsure if your file format is supported, it is best to contact us directly.

Absolutely not, unless you ask us explicitly to translate the text this way. The translation will be well-written and natural-sounding even if the source has errors. In fact, we communicate any errors we find in the source text so that you can fix it on your end. Please note, however, if the source text is unclear, the translation process will take longer and the translator may have questions in order to ensure that they fully understand the information they are translating.

BeTranslated takes confidentiality and data security very seriously and has implemented several measures to protect client data and ensure the privacy of our clients’ information. Some of the measures BeTranslated takes to ensure confidentiality and data security during the translation process include:

• Confidentiality agreements: BeTranslated has strict confidentiality agreements in place with all of its translators, editors, and proofreaders. This ensures that all parties involved in the translation process are bound by a legally binding confidentiality agreement.
• Restricted access: Access to client data is strictly limited to authorized personnel who have a need to access the information to complete the translation project.
• Secure storage: All client data is stored in secure servers that are protected by firewalls and other security measures to prevent unauthorized access.
• Data protection compliance: BeTranslated is compliant with data protection regulations such as GDPR and CCPA, ensuring that clients’ personal data is processed in accordance with the applicable data protection laws.

For more information about how BeTranslated ensures confidentiality and data security during the translation process, you can refer to our privacy policy here.

A glossary is a tool for the professional management of highly technical texts. It ensures consistency between different parts of the text that may be assigned to several translators, as well as between various documents dealing with the same subject. It’s also the best way to ensure a smooth and fast translation process. Therefore, if you have a glossary, please don’t hesitate to let us know so that we can follow the terminology to the letter.

We prefer not to work with paper documents. If you need us to translate a paper document, please scan it and send it to us as image or PDF file.